Starbucks

Reviews

• Lani H.

  star star star star star 11 July 2026

  Every morning I come in, the staff is always welcoming and friendly. This Starbucks is always busy but I appreciate the effort!!

• Vanessa R.

  star star star_border star_border star_border 10 July 2026

  Product good (and above never had a problem via their drive-thru) but this location frequently loses instore orders leaving people sitting there 15+ minutes without their coffee/food and having to repeat their order. They fix it but there's no apology. Poor customer service. Spoke with manager and she was understanding.

• Karen M.

  star star_border star_border star_border star_border 1 July 2026

  I have been to this location about 4 times and have had a bad experience every time. Cashier on drive thru has snatched my debit card multiple times, and has hands my coffee rudely every time. She has gave me hot milk twice instead of a caramel macchiato and when I've asked to kindly re-do my drink she is extremely rude. I am a paying customer and expect to receive what I'm paying for. I've never had any incident like this in any Starbucks. I was just there today and received same rudeness and hot milk. I continue to go to this Starbucks because it is closes to my work site. I hope management can help.

• Sylvia N.

  star star_border star_border star_border star_border 24 June 2026

  I had an unpleasant experience at this specific Starbucks location. Conica (however you spell her name), was unwelcoming and not helpful. I understand that it's a Saturday morning and you may not be excited to work in the front at Starbucks at the moment, but you're representing your workplace and part of it is so make customers feel welcomed. I purchased a coffee and a sandwich. She took my money, didn't say thanks, heated my sandwich and threw it on the counter saying "here." And when my drink was ready, my name wasn't called.
  If I could curse on this review, I would. She should be working in the back of the store and not engaging with customers with that nasty attitude.
  You signed up to be in customer service. People's vibes rub off each other and your negative vibes are contagious.

• Patricia T.

  star star_border star_border star_border star_border 22 June 2026

  Today I went in personally to see for myself. I have come to the conclusion that this Starbucks consistently makes the wrong order for their customers.
  
  I will back up to about a week ago. My Daughter In Law went into labor at 1 am. We ended up at Rancho Springs Medical. Naturally, when this Starbucks opened, my niece suggested going to pick up coffee. She had the mobile app and sent our order in.
  
  Me: Iced coffee with classic syrup plus two pumps of caramel. Leave room for cream. Light ice.
  
  10 am The next  run for coffee was placed by another Niece. She sent it in also on her mobile app. I gave her the same order and to let these people know that my first order didn't have the caramel in it.
  
  Needless to say, my coffee came this time with a crap load of sweet!!! Too sweet!!! On purpose sweet....
  
  So today, I walked in. Placed my order. Everything perfect except the coffee was either old or from McDonalds. It was sour. I can't understand this place. One job. You have one job. Make us a cup of coffee above and beyond our expectations.
  
  Just drove up and down the coast of Oregon, Washington, and Canada. Stopped in at about 60 different Starbucks along the way.... never had problems. Murrieta needs a manager to step in and re-teach these gals how to make a good cup of coffee. Excellence every single cup. Slow down, read the order, make the order right. It shouldn't be a race.